BIS Certification for Online Coaching: Understanding IS 19234:2025

Published on: May 5, 2025

In the digital age, online coaching platforms have become an integral part of the education ecosystem in India. From competitive exam preparation to skill-based learning, students nationwide now rely on virtual platforms for quality education. However, with the exponential growth of the sector, concerns around the quality, reliability, and transparency of online coaching services have emerged.

To bring standardization and enhance trust in this fast-evolving space, the Bureau of Indian Standards (BIS) has introduced a new certification under IS 19234:2025, specifically designed for online coaching services. This certification sets benchmarks for service delivery, content quality, learner support, and data protection.

What is IS 19234:2025?

IS 19234:2025 is the Indian Standard introduced by BIS to ensure quality assurance in online coaching services. It is a pioneering move that aims to regulate the rapidly growing edtech space by:

• → Protecting learner interests
• → Ensuring consistency in service delivery
• → Enhancing accountability of coaching platforms

This standard applies to all types of online coaching, including:

• → Academic tutoring (school and college curriculum)
• → Test preparation (e.g., JEE, NEET, UPSC, SSC)
• → Professional certification training (e.g., CA, CFA, IT courses)
• → Skill-based learning (e.g., coding, language, design)

Key Requirements of IS 19234:2025

1. Content Quality and Accuracy: The learning material must be regularly updated and aligned with the latest syllabus or exam patterns. Qualified subject matter experts must review and approve the content.
2. Trainer Competence: Trainers must possess relevant academic qualifications or industry experience. Regular training and evaluation of faculty are mandated.
3. Technology Infrastructure: The platform should be user-friendly, secure, and accessible across devices. Regular maintenance and updates are essential to avoid service disruption.
4. Data Privacy and Cybersecurity: Student data must be protected through encryption and secure data storage. The platform must comply with Indian data protection laws.
5. Student Support and Feedback: Learners must have access to prompt academic and technical support. Feedback systems must be in place for continuous improvement.

Why BIS Certification Matters

• → For Learners: The BIS certification is a mark of trust and credibility, ensuring that the coaching provider meets national quality standards.
• → For Edtech Companies: It builds brand reputation, enhances marketability, qualifies platforms for institutional partnerships, and reduces complaints and refund disputes.

In a competitive market where many platforms promise high success rates without any regulation, BIS certification acts as a credible quality seal.

How to Get Certified

Institutions or companies interested in BIS certification under IS 19234:2025 must:

• → Apply through the BIS certification portal.
• → Undergo an audit of their content, systems, and processes.
• → Submit required documentation and allow BIS inspectors to evaluate platform functionality.
• → Comply with post-certification surveillance for continued compliance.

Conclusion

IS 19234:2025 is a game-changer for online education in India. It aims to make the industry more reliable, transparent, and learner-focused. As more institutions seek compliance, students and parents can choose platforms more confidently.

If you’re an online coaching provider, now is the time to adopt this standard and gain the competitive edge that BIS certification offers.